FAQ
Use this page for the customer information and terms applicable at Simple Modern.
Business details and assistance
Simple Modern
Email: Support@simplemocern.shop
Phone: 440-248-9701
Address: 7950 Soft Rush Dr, Westerville, Ohio, 43082, US
Tracking and changes
Where is my tracking, and can I correct an order? The order email receives tracking after shipment. Contact us as soon as possible before dispatch for cancellation or changes, including an incorrect address. We cannot guarantee that fulfillment can be interrupted or a dispatched parcel redirected.
Returns, problems and refunds
When can I send something back or receive a refund? Eligible unused items in original condition and packaging can be submitted for return or exchange within 30 days of delivery with an order record. We cover the return postage and give instructions. For damaged, defective, missing or incorrect goods, send the order reference and photos if available. Following receipt and inspection, approved refunds are issued to the original method within 10 business days, with possible extra bank processing.
Payment, product details and contact
How do I confirm ways to pay and the right model? Checkout lists actual payment options and the final USD total with legally applicable taxes. A particular Simple Modern product page provides its specifications and care details. You can ask our team using the contact information on this page.
Shipping area, cost and timing
What should I allow for delivery? All US orders receive free Standard Shipping; delivery outside the United States is unavailable. Preparation takes about 1–2 business days followed by approximately 4–6 business days in transit, excluding weekends and US federal holidays. These periods are estimates.